AllDieselParts · Updated: 14 September 2026
1. Scope and seller
These terms explain product, order and sales processes at alldieselparts.com.tr. Seller: [ŞİRKET UNVANI]; MERSİS: [MERSİS NO]; tax office/ID: [VERGİ DAİRESİ] / [VKN]; trade registry: [TİCARET SİCİL MÜDÜRLÜĞÜ] / [TİCARET SİCİL NO]; address: [ADRES]; KEP: [KEP]; telephone: [TELEFON]; email: [email protected].
Buyers acting outside their trade or profession retain their rights under Turkish Law No. 6502. Business purchases are governed by applicable commercial and obligations law and agreed terms; statutory consumer withdrawal rights do not automatically apply to them.
2. Orders, proformas and contract formation
- Check product codes, quantities, compatibility, contact, delivery and invoice details before submitting your request. Email corrections before payment.
- After the order, availability, specifications, price and delivery details are checked and a proforma is prepared. A proforma is neither a fiscal invoice nor proof of payment.
- Before payment, you receive the total including taxes, shipping and other charges, currency, payment method, delivery period and order-specific pre-contract information and contract terms. Changes to an offer require your approval.
- In the proforma process, the sale is finalised by mutual acceptance of the order-specific terms. An automatic acknowledgement is not payment confirmation. Any acceptance creating a payment obligation must follow clear information about that obligation. A subsequent proforma cannot restrict rights under an already concluded contract.
This general page does not replace the order-specific Pre-contract Information Form and Distance Sales Contract. Keep your proforma, disclosures, contract and payment records; copies may be requested by email.
3. Price and manual payment
The current process uses a proforma followed by manual payment. Pay only using the method and seller account details in a verified proforma. Check the beneficiary, currency, total and reference. Any currency conversion or transfer charges are disclosed before payment. Undisclosed additional charges cannot be imposed on consumers; extra services require express approval. Inactive card, instalment or online payment services are not offered by these terms.
4. Delivery and supply
Order-specific documents state the address, shipping charge and delivery commitment. Consumer goods must be delivered within the promised period and generally no later than 30 days after receipt of the order, subject to the statutory exception for goods made to personal requirements. If performance is late, the consumer may terminate and receive all payments with statutory interest within 14 days. If performance becomes impossible, notice is given within 3 days of learning this and all payments, including delivery charges, are refunded within 14 days of notice. Lack of stock alone does not constitute impossibility.
For a carrier offered by the seller, the seller bears loss or damage risk until delivery. Recording visible delivery damage helps investigation; absence of a report does not automatically remove statutory rights. Customs and import arrangements for international deliveries are determined before payment, subject to mandatory rights.
5. Consumer withdrawal
Except for statutory exclusions, a consumer may withdraw without giving reasons or paying a penalty within 14 days after the goods are received by the consumer or a designated third party, and may also withdraw before delivery. Send notice within the period by email, KEP or in writing; do not rely solely on a telephone call. Notices may be emailed to [email protected]. Seller approval is not required. Statutory extended periods apply where proper withdrawal information has not been provided.
A statutory exception may apply to goods made to the consumer's individual specifications or personal needs and must be disclosed before ordering. Merely sourcing a part on order or opening packaging does not automatically exclude withdrawal. Consumers are not liable for changes resulting from use consistent with the goods' operation, specifications and instructions. Rights concerning defective goods remain separate from withdrawal exceptions.
6. Returns and refunds
Unless the seller offers collection, goods must be sent back within 14 days after sending the withdrawal notice. Return address: [İADE ADRESİ]. Return carrier to be specified in the pre-contract information: [İADE KARGO FİRMASI]. Consumers pay no return carriage when using the specified carrier. If no carrier was specified, return costs cannot be imposed on the consumer. If the specified carrier has no local branch, the seller arranges collection without an extra charge. Package the goods to protect them during transport.
For delivered goods, the 14-day refund period begins when goods are handed to the specified carrier, or when received by the seller if another carrier is used. For withdrawal before delivery, it begins upon receipt of notice. Payments and applicable delivery costs are refunded in one transaction using a method appropriate to the original payment, without cost to the consumer. Necessary bank details for transfer refunds are verified securely.
7. Defective goods and support
Subject to statutory conditions, consumers may seek cancellation, a proportionate price reduction, free repair or replacement with conforming goods. These rights are not limited to the 14-day withdrawal period. An allegation of incorrect installation or use does not by itself eliminate all statutory rights; the actual defect and its cause must be assessed. Contact us with the product code, order reference and description of the issue.
8. Disputes and updates
Within the applicable monetary limits and jurisdiction rules, consumers may apply to a Consumer Arbitration Committee at their place of residence or the place of the transaction, or to a Consumer Court, subject to mandatory pre-action mediation where applicable. Contacting the store first is not a prerequisite. Turkish law applies subject to any other mandatory rules governing international transactions. Updates do not retroactively diminish rights under existing orders. No term limits mandatory consumer rights.
Sample withdrawal notice
To: [ŞİRKET UNVANI] — [email protected]
“I hereby give notice that I withdraw from the sales contract for the following goods.”
Order/proforma reference: …
Goods: …
Order and delivery dates: …
Consumer's name and address: …
Notice date: …
Signature (only for notices on paper): …
Official sources: Ministry of Trade – Distance contracts; Defective goods and services.
Order documents and personal data
The information and contract pages are templates to be completed for each order. Completed copies carrying the same order/proforma reference must be provided on a durable medium before the buyer becomes bound or pays. Reading these general terms does not replace order-specific information and acceptance evidence.