Order-specific distance sales contract template. This public page alone is not a concluded customer contract. Complete seller and order details and provide this contract, completed pre-contract information and attachments on a durable medium before acceptance/payment. Never enter customer details on this public page. Retain the completed version and acceptance evidence with the order.
Contract [NUMBER] / version 14 September 2026; order/proforma [NUMBER]; pre-contract form [NUMBER/VERSION]; concluded [DATE/TIME].
1. Parties and scope
Seller: [ŞİRKET UNVANI]; trade register [TİCARET SİCİL NO]; MERSIS [MERSİS NO]; tax number/office [VKN]/[VERGİ DAİRESİ]; address [ADRES]; telephone [TELEFON]; KEP [KEP]; email [email protected]; website alldieselparts.com.tr. Different complaint address: [ADDRESS/SAME].
Buyer [NAME]; email/telephone [CONTACT]; billing address [ADDRESS]; delivery recipient/address [DETAILS]. Purpose [CONSUMER/BUSINESS]. The contract covers the distance sale and delivery below. Mandatory consumer rights under Turkish Law No. 6502 and the Distance Contracts Regulation remain unaffected. General law applies to business/professional transactions to the extent consumer rules do not legally apply; a declaration alone does not determine status.
2. Goods, price and attachments
Repeat for each item: [NAME/BRAND/PART-OEM NUMBER/ESSENTIAL FEATURES/CONDITION/COMPATIBILITY], quantity [QTY], tax-inclusive unit price [PRICE], line total [TOTAL]. Goods subtotal [AMOUNT]; discount [AMOUNT/NONE]; VAT/other taxes [BREAKDOWN]; delivery [AMOUNT/FREE]; other expenses [DESCRIPTION-AMOUNT/NONE]. Grand total including taxes and charges: [TOTAL] [CURRENCY]. Previously disclosed calculation for an unquantifiable expense [METHOD/NONE]. Subscription, deposit or periodic obligation [NONE/FULL TERMS].
The completed pre-contract form, goods list and proforma with matching numbers/versions form attachments and must be supplied together. A proforma is not a tax invoice. Discrepancies must be resolved before acceptance; mandatory law and unfair-term controls remain applicable. The seller cannot unilaterally change the agreed price or goods; substitutions require separate buyer acceptance.
3. Formation and payment
In the manual process the seller verifies the request, stock/compatibility and total, then supplies the proforma and completed documents. An automatic acknowledgment alone is not acceptance or dispatch confirmation. Binding acceptance for this order: [METHOD/STEP]; offer validity [DATE/TIME]; acceptance evidence [DATE/TIME/RECORD]. The buyer must be clearly informed before acceptance that the action creates an obligation to pay.
Payment [MANUAL METHOD]; bank [BANK]; account holder [HOLDER]; IBAN [IBAN]; reference [ORDER/PROFORMA]; due [DATE/TIME]. No unavailable card-payment facility is promised. Effect of non-payment [PRE-DISCLOSED CONDITION]; no unlawful penalty or forfeiture applies. No increase without express agreement.
4. Delivery and responsibility
Delivery commitment [DATE/PERIOD/START]; carrier [CARRIER]; address [DELIVERY ADDRESS]; installation/service scope and charge [DETAILS/NONE]. Consumer goods are delivered within the promised period and no later than 30 days from order, subject to the statutory personalised-goods exception.
The seller bears loss/damage risk until delivery to the consumer or a designated person other than the carrier, subject to statutory rules when the consumer independently selects another carrier. Recording transport damage helps investigation, but absence of a carrier report does not automatically remove statutory rights.
If performance becomes impossible, notify the consumer on a durable medium within 3 days of learning this and refund all payments including delivery within 14 days of notification. Lack of stock alone is not impossibility. On lawful termination for late performance, the seller refunds payments and delivery under statutory time-limit and interest rules. Force majeure does not extinguish mandatory consumer rights.
5. Withdrawal and refund
Unless a valid statutory exception applies, the consumer may withdraw without reason or penalty within 14 days of delivery and before delivery. For separately delivered goods in one order, the last item starts the period; for multiple parts, the last part. Send a clear notice before expiry to [email protected], [KEP] or [ADRES]; seller permission is not required.
Return address [RETURN ADDRESS]; designated carrier [RETURN CARRIER]. Return using that carrier is at no cost to the consumer. If no carrier is stated, return costs cannot be charged; if there is no local branch, the seller arranges collection without extra expense. Pre-disclosed alternative-carrier cost terms must respect mandatory rights.
Unless the seller offers collection, the consumer sends goods within 14 days of withdrawal notice. The seller refunds payments including delivery as required by law within 14 days of handover to the designated carrier, or receipt by the seller if another carrier is used. For withdrawal before delivery, the period starts on receipt of notice. Refund is appropriate to the original payment method, in one payment and without consumer fees; no compulsory store credit.
Exception for this order [ITEM AND PRECISE LEGAL REASON/NONE]. Procuring a standard part to order, opening its box or its automotive nature alone is not a general exception. Personalised goods must actually meet the statutory criteria. Liability for use beyond ordinary inspection is assessed separately. The optional withdrawal sample in the pre-contract attachment may be used.
6. Defects and after-sales service
Statutory cancellation/refund, price reduction, free repair and replacement rights apply under their legal conditions and are not limited to 14 days. Warranty/service [DETAILS]. The buyer provides accurate compatibility information; the seller remains responsible for its representations. Expert installation should follow instructions where needed; an uninvestigated allegation of incorrect fitting cannot justify rejecting every statutory right.
7. Data and notices
Contract, payment, delivery, invoice and request data are processed under the applicable legal grounds explained in the Personal Data Privacy Notice. Acceptance is not marketing permission or unlimited data consent. Service notices use the buyer's supplied contact channel; changes should be notified. Statutory durable-medium and evidence requirements remain applicable.
8. Disputes and copy
Under current thresholds and jurisdiction, consumers may apply to the consumer arbitration committee or consumer court at their residence or place of transaction, with pre-action mediation where legally required. They are not restricted to the seller's location.
Completed copy and attachments supplied [DATE/TIME/CHANNEL]; pre-contract acknowledgment [RECORD]; seller acceptance [RECORD]; buyer acceptance [RECORD]. Example: “I received this order's pre-contract information and contract and accept the goods and the total [AMOUNT/CURRENCY], knowing that the order creates an obligation to pay.” This sample does not claim that automatic recording/integration already exists.
Pre-contract Information | Turkish Ministry of Trade — Distance contracts